Contact the 99 Lottery Support Team

At 99 Lottery, we prioritize customer satisfaction and transparency. Our support team is available 24/7 to address all your inquiries, whether they relate to login issues, ticket management, draw results, withdrawals, or general information about how to use the platform. You can reach us through multiple channels, ensuring you’re never left without answers or assistance.

Support Availability

Our trained agents operate round the clock to deliver responsive service. We guarantee a first-response time of under 1 hour for priority support requests. During peak hours and major draw events, we scale our support systems to handle increased volume efficiently and ensure minimal wait times.

Ways to Contact Us

  • Live Chat: Available directly in the app or web dashboard
  • Email Support: support@99lottery.in (reply within 2 hours)
  • Helpdesk Form: Submit from the “Contact Us” page
  • WhatsApp Support: (+91) 91234-56789 (9am–11pm IST)

What We Can Help With

  • Login and account recovery
  • Password reset or verification issues
  • Draw schedule questions and result clarification
  • Wallet deposits and payout delays
  • KYC submission and verification support
  • Referral and promotional offer assistance
  • Technical issues or error messages

Support Request Guidelines

When contacting support, please provide your registered mobile number or email ID. If the issue is related to a specific transaction or ticket, include the reference number or screenshot. The more details you provide, the faster we can resolve your request.

Self-Help Center

Before submitting a ticket, check our Help Center for answers to common questions. We offer a searchable knowledge base, step-by-step troubleshooting articles, and video walkthroughs covering registration, login, withdrawals, and more.

In-App Support Tools

For mobile users, the 99 Lottery app includes a support icon at the bottom of the dashboard. Tapping this allows you to browse FAQs, submit a query, or initiate a live chat session with a human agent. All interactions are logged securely and linked to your account.

Account Recovery Support

If you’ve lost access to your account due to forgotten passwords, device loss, or two-factor issues, our recovery team will help you restore access. Verification may include OTP confirmation, email check, or basic ID review to confirm ownership.

Withdrawal Support

For issues involving delays in receiving winnings, incomplete KYC, or bank transfer failure, please allow up to 24 hours for our financial team to review and process the concern. High-value withdrawals may require additional approval time based on local compliance rules.

Report Abuse or Fraud

If you suspect misuse of your account or have encountered fraud attempts such as phishing messages, report them immediately. We investigate all abuse reports thoroughly and take appropriate action, including suspension, refund reversal, or escalation to authorities.

Language and Regional Support

We currently offer support in English and Hindi. Additional regional languages may be supported depending on agent availability. When submitting a request, you may select your preferred language, and we’ll try to route your request to the right specialist.

Escalation Process

If you are unsatisfied with the resolution of your query, you may request escalation to a senior agent or supervisor. Escalations are reviewed within 6 hours and prioritized for review. Feedback on the support experience is encouraged to help us improve.

Frequently Asked Questions